Na 99 Terms & Conditions

1 Consent & Applicability

By accessing, browsing, registering on, or using any service on the na 99 platform, you acknowledge that you have fully read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using the platform.

These Terms & Conditions apply to all services on the na 99 website (na99.biz), mobile app, and other associated digital platforms. They should be read alongside our Privacy Policy and Responsible Gaming Policy, both of which form part of our core guidelines.

2 Account Registration

To enjoy services on na 99, you will need to create a personal account. All information provided during registration must be accurate, complete, and up to date.

Important Account Rules:

• Each individual may open one account only. Multiple accounts are strictly prohibited.
• The name, mobile number, and payment details provided at registration must be your own.
• Keeping your account password confidential is your responsibility. Do not share it with anyone.
• If you notice any unauthorized access or suspicious activity, contact our support team immediately.
• OTP is used to access your account. Never share your OTP with anyone.
• Registering with false information may result in account termination and balance forfeiture.

Na 99 may request KYC documents at any time for identity verification. We reserve the right to temporarily suspend withdrawals until verification is complete.

3 Eligibility & Age

You must be at least 18 years old to use na 99. The platform is strictly prohibited for minors. Age is verified at registration, and supporting documents may be requested in cases of doubt.

If a user registers with a false age or identity, the account will be suspended and all deposited funds may be forfeited.

4 Betting Rules

Na 99 offers Sports Betting, lottery, jackpot, and other gaming services. Each service has its own detailed rules, available on the relevant page. However, certain general rules apply across all services.

General Betting Rules:

• Once a bet is confirmed, it cannot be cancelled or changed.
• Na 99 reserves the right to void any bet where incorrect odds were displayed due to a technical error.
• Na 99 is not responsible for any issues arising from internet latency during live betting.
• Minimum and maximum bet limits are set and vary by game.
• If a match or event is cancelled, the bet amount is generally refunded, though specific rules apply.
• If suspicious betting patterns are detected, payments may be suspended pending investigation.

5 Payments & Withdrawals

Na 99 supports deposits and withdrawals via Bangladesh's popular mobile banking services — bKash, Nagad, and Rocket. All transactions are processed through encrypted channels.

Important Payment Terms:

• Deposits and withdrawals must be made using the same mobile banking number.
• Withdrawals to third-party accounts are not permitted.
• Deposits typically take 5–15 minutes to process. Delays may occur due to bank or mobile operator issues.
• In cases of suspicious transactions, withdrawals may be placed on hold until account verification is complete.
• Na 99 is not responsible for funds sent to an incorrect number, so please double-check the number before making a withdrawal.

6 Bonuses & Promotions

Na 99 regularly offers various bonuses and promotions. Each offer has its own terms, which are detailed on the relevant promotion page.

General Bonus Terms:

• A specific wagering requirement must be met before a bonus can be used.
• Each promotion can only be used once per person, household, or device.
• Expired bonuses will be automatically cancelled.
• If bonus abuse is detected, your account may be suspended.
• Winnings earned from bonuses are subject to terms that must be met before withdrawal.
• Na 99 reserves the right to modify or cancel any bonus offer at any time.

7 Prohibited Activities

The following activities are strictly prohibited to maintain the security and integrity of the na 99 platform. Violations may result in account termination and legal action.

• Using another person's account or renting out an account.
• Placing bets using bots, scripts, or automated software.
• Using money obtained through money laundering or illegal means on the platform.
• Attempting to exploit system vulnerabilities for personal gain.
• Creating multiple accounts to take advantage of bonus offers.
• Harassing or defrauding other users on the platform.
• Attempting to hack or gain unauthorized access to the system.
• Conducting transactions under a false or concealed identity.

8 Privacy & Data

Na 99 is committed to protecting your personal information. For full details on how we collect, use, and safeguard your data, please refer to our Privacy Policy Available on the page.

In short, we never sell your personal information to third parties. Data is used solely for service delivery, security, and legal compliance.

9 Suspension & Account Closure

Na 99 may suspend or permanently close an account without notice for any of the following reasons:

• Violation of any provision of these Terms & Conditions.
• Failure to verify identity or providing false information.
• Suspicious or fraudulent transactions.
• Request from law enforcement authorities.
• At the user's own request (voluntary closure).

If an account is closed, any balance refund will be decided subject to investigation and verification. If closure is due to prohibited activity, the balance may be forfeited.

10 Limitation of Liability

Na 99 is not liable for the following:

• Disruption to a betting session due to loss of internet connection.
• Transaction delays due to issues with third-party payment providers.
• Any loss resulting from a user sharing their own account credentials.
• Temporary service interruptions due to unexpected technical issues.
• Financial loss due to losing a game — gaming always carries risk.

11 Dispute Resolution

For any dispute or complaint, please contact our customer support first. Most issues are resolved within 24–72 hours.

If a dispute cannot be resolved through support, both parties will attempt to settle it through mutual mediation. In all disputes on na 99, the company's decision shall be considered final, provided it is made on fair grounds.

12 Changes to Terms

Na 99 reserves the right to modify, amend, or update these terms and conditions at any time. For significant changes, you will be notified via your registered mobile number or through a platform notification.

Continued use of the platform after any changes means you accept the updated terms. We recommend checking this page regularly.