Na 99 Privacy Policy

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Na 99 (na99.biz) is a trusted online gaming platform offering Sports Betting, casino, lottery, and other entertainment services to players in Bangladesh. We understand how valuable your personal information is to you — and maintaining that trust is our top priority.

This Privacy Policy explains how na 99 collects, stores, uses, and protects your personal information — including data you share during registration, payments, or general browsing. We never sell your information to third parties. Protecting your privacy is at the core of how we do business.

This policy is part of our Terms & Conditions and Responsible Gaming policy. Reading these three documents together will give you a complete picture of na 99.

What Data We Collect

Na 99 only collects the data that is strictly necessary to provide our services. We do not ask for or gather information beyond what is needed.

How We Collect Information

Na 99 collects information in three main ways:

Directly from you:

• When completing the registration form (name, mobile number, date of birth).
• During KYC verification (ID document upload).
• During deposits or withdrawals (mobile banking details).
• When contacting our support team.
• When participating in promotional offers.

Automatically:

• From your login activity and browsing behaviour on the platform.
• Through cookies and similar tracking technologies.
• Device and network information is logged automatically.

From third parties:

• Transaction confirmation data from payment providers (bKash, Nagad, Rocket).
• Risk assessment data from fraud prevention services.
• Information required in response to law enforcement requests.

Use of Data

Na 99 uses the information collected from you solely for the purposes listed below. We never use your data beyond these stated purposes.

• Account Management: For managing registration, login, and account settings.
• Payment Processing: To process deposits and withdrawals successfully.
• Identity Verification: For fraud prevention and age verification purposes.
• Customer Support: To respond to your complaints and enquiries.
• Security: To detect and prevent suspicious activity.
• Service Improvement: To improve and enhance the user experience.
• Legal Obligations: To meet the requirements of government or regulatory authorities.
• Promotional Communications: To send you offers only with your consent.

Data Sharing

Na 99 never sells or rents your personal information. However, data may be shared in the following limited circumstances:

Payment Providers:

Necessary payment information is shared with bKash, Nagad, and Rocket to process transactions. These companies maintain their own privacy policies and are bound to keep your data secure.

When required by law:

Information may be disclosed in response to a court order, government directive, or lawful request from a law enforcement agency. In such cases, we share only what is specifically requested — nothing more.

Technology Service Providers:

We work with a number of trusted technology providers to operate the platform (such as hosting and cybersecurity services). These companies may only use your data to provide their designated services, and are bound by strict confidentiality agreements.

Cookies Policy

Na 99 uses cookies. Cookies are small text files stored in your browser that help the platform remember your preferences.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

Data Security

Na 99 uses industry-standard technology and practices to protect your data. Our security measures are reviewed and updated on a regular basis.

• SSL/TLS Encryption: All data transmissions are encrypted with 256-bit SSL.
• Database Encryption: Stored sensitive data is kept in encrypted form.
• Two-Factor Verification: OTP verification is required at login.
• Access Control: Only authorised staff can access specific data.
• Security Audits: Third-party specialist teams conduct regular system audits.
• Data Backup: Encrypted backups are taken on a regular basis.

Data Retention

How long na 99 retains your data depends on the type of information and applicable legal requirements.

• Account Information: For the full duration your account remains active.
• Transaction Records: A minimum of 5 years after account closure (as required by law).
• Communication Logs: Up to 2 years.
• Security Logs: Up to 1 year.
• Cookies: 30 days to 6 months, depending on the type.

Once the applicable retention period has passed, your data is securely deleted or anonymized.

Your Rights

As a na 99 user, you have important rights over your personal information. We fully respect and uphold those rights.

• Right to Access: You may request to know what personal information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You may opt out of the use of your data for specific purposes.
• Right to Portability: You may request a copy of your data in a standard, portable format.
• Right to Object: You may object to the processing of certain data.

To exercise these rights, contact us support@na99.bizto reach us by email. We aim to respond within 30 business days.

Protection of Minors

Na 99 is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

Age is verified at the time of registration. If a minor has registered using false information, once reported to us, the account will be suspended immediately and all collected data will be deleted.

Policy Updates

Na 99 may update this Privacy Policy when necessary. Any changes will be reflected in the "Last Updated" date at the top of the page, and a notification will be sent to your registered mobile number or email.

For significant changes, you will be asked to review and accept the updated policy when you next log in to the platform. Continued use after any changes constitutes your acceptance of the updated policy.

We recommend checking this page regularly to stay up to date with our latest Privacy Policy.

Contact

If you have any questions, concerns, or requests about our Privacy Policy, please get in touch. Our team is always ready to help.