Gaming is about fun, not just winning. At na 99, we want you to enjoy gaming in a healthy and responsible way. Set the right limits for yourself and make time for your family.
Responsible Gaming means treating gaming as a healthy form of entertainment — not the center of your life. At na 99, we believe gaming is truly enjoyable only when you participate with awareness, freedom, and intention.
Many players in Bangladesh come to online gaming for the thrill and the fun. But without the right knowledge and boundaries, even entertainment can become a source of stress. That's why na 99 gives you the tools and information you need — right from the start — to keep your gaming experience healthy.
Keep in mind: Gaming should never be your main source of income — it's a form of entertainment. If you feel that gaming is affecting your daily life, family, or finances, it's time to take a break.
All responsible gaming tools on the na 99 platform are completely free. You can set or adjust your limits at any time from your account settings.
The core goal of our Responsible Gaming policy is to keep you informed. We want you to enjoy every session and walk away thinking — that was genuinely fun. That's why na 99 brings together a range of protection tools, educational resources, and support options all in one place.
Responsible Gaming doesn't mean you have to play less. It means you play Mindfully Play within your budget, keep track of your time, and make room for family.
If you answer "yes" to any of the questions below, consider reaching out to a specialist.
If you answered "Yes" to more than two, please get in touch with us: support@na99.biz
We give you a set of tools to keep you informed and protected — all completely within your control.
You can set your own daily, weekly, or monthly deposit cap. Once set, it takes effect immediately. If you want to raise the limit, there's a 72-hour waiting period — this is intentional, to prevent impulsive decisions.
Decide in advance how long each session will last. When the time is up, the platform will automatically alert you and, if needed, end the session. Tracking your time is the first step toward responsible play.
Need a break? You can temporarily suspend your account for anywhere between 24 hours and 30 days. You won't be able to log in during this time. Your account reactivates automatically once the period is over.
If you feel you need a longer break, you can self-exclude for anywhere between 6 months and 5 years. During this period, you won't receive any promotional emails or messages. The exclusion cannot be lifted before the period ends.
Set a loss limit so your session ends automatically once you've reached a certain amount. It's a safeguard against chasing losses in the heat of the moment. Once the limit is hit, your account will close the session automatically.
Our support team is always available for any Responsible Gaming concerns. Reach out by email or live chat — feel free to talk in Bangla.
Make your gaming experience safer in just a few simple steps.
Log in to your na 99 account and click the profile icon in the top right corner.
Go to "Account Settings" or "Security Settings" and look for the "Responsible Gaming" section.
Choose what you need — a deposit limit, session time, loss limit, or cooling-off period.
Set a spending amount or time limit — daily, weekly, or monthly. Whatever works best for you.
Once confirmed with an OTP, the limit takes effect instantly. You'll receive a confirmation SMS.
All tools are free and take effect immediately.
| Tools | Description | Takes Effect |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Instant |
| Session Time | 15 minutes to 8 hours | Instant |
| Loss Limit | Stop on Loss | Instant |
| Cooling-Off | 1 day to 30 days | Instant |
| Self-Exclusion | 6 months to 5 years | Instant |
| Reality Check | Regular Time & Spend Reminders | Based on Settings |
Tip: Experts recommend setting a weekly gaming budget and sticking to it no matter what. It's one of the most effective ways to game responsibly.
Problematic gaming often develops gradually. If you notice any of the following signs, it's time to take a step back.
Stick to these simple habits and gaming will always stay enjoyable.
Answers to the most frequently asked questions from na 99 users.
Join na 99 and start your safe, healthy gaming journey. Set your own limits — we're here with you every step of the way.